Annual Benefit Statements (ABS) for current members
Your ABS is available on MyPension Online from 30 August 2024. Find out about Annual Benefit Statements
MyPension Online is an online secure facility for members of the LGPS in Kent. It is separate from the Kent Pension Fund website.
We upgraded member self service. The new site is called MyPension Online. Find out what you can do in MyPension Online
To use MyPension Online, you need to create an account with a personal email address.
If you are already registered on member self service (the previous service), you need to update your login details on MyPension Online. You will only need to do this once.
Once you create an account or upgrade your previous member self service account, you can log in anytime.
If you have already created or updated your account on MyPension Online, you can log in any time. Every time you log in, enter your email address and your password. A one time passcode (OTP) is sent to your email address to enter on the screen.
Log in to MyPension Online Choose the first option on the Welcome page - I have created an account or updated my details and want to login.
Watch the tutorial about creating an account It is about 3 minutes.
To create an account on MyPension Online, you need your:
- Surname
- National Insurance number
- Date of birth.
These details that you enter must match what we hold in our pension system.
You need your personal email address too.
It is quicker and easier to create an account if we already hold your personal email address. Complete the online notification of personal email address form
When we receive this online form, we update your personal email address on your pension account within 10 working days. We try to action this quicker whenever possible. Please wait to create an account on MyPension Online.
Create an account on MyPension Online Choose the third option on the Welcome page - I would like to create an account.
Complete your MyPension Online account
When you create your account, you will need to complete the process.
If we already hold your personal email address, we email a link to you. The link is sent when you confirm your details. Use the link to continue creating an account. The link expires after 24 hours. If you do not receive your email, please check your spam or junk email folder. If your link expires, you must start again. The link will guide you to create a password to complete the process.
If we do not already hold your email address, you can still create an account. We will post a letter with a code to your home address to complete the process. We post it within 10 working days from your request. The code is valid for 30 days from the date that you request it. If you do not use your code within 30 days, you must start the process again.
The letter details how to use your activation code. When you receive your code, you must revisit the MyPension Online site. Choose create an account and choose 'I have an activation code'.
If you have moved recently, you must let us know your change of address. Complete the change of address form
If you are a current member still paying in, tell your employer your change of address too. Some employers update us electronically. If they hold your old address, it may overwrite.
We have upgraded member self service. If you already registered on member self service, you need to update your login details on the new MyPension Online. You will only need to do this once.
You will need to enter your username (email address) and password that you used to log in to member self service. You will be asked to enter your email address again and create a password. A one time passcode (OTP) is sent to your email address to enter on the screen. The update process is complete, and you can log in anytime.
Update your account from member self service to MyPension Online Choose the second option on the Welcome page - I have previously registered for Member Self Service and need to update my login details for MyPension Online.
Viewing your account
If you have more than one pension account, you can access all of them on your dashboard. If you have left one of your posts and we have not finalised that pension account, it may not show yet. Where applicable, use the drop down box on pages to view your separate accounts.
Not all facilities have been updated to MyPension Online yet. Occasionally you will be directed back to the previous member self service site . If this happens, please continue viewing and return to your dashboard when finished.
Help
Sometimes MyPension Online is unavailable for maintenance. Please try to access the site another time.
If you need help creating or accessing your account on MyPension Online, please complete the MyPension Online enquiry form This form is for MyPension Online registration enquiries only.
If you have an enquiry about your Annual Benefit Statement, please complete the Annual Benefit Statement (ABS) enquiry form
For any other pension enquiries, please complete the online enquiry and document upload form