Key Performance Indicators (KPIs) are reported to the Pension Fund Committee. KPIs measure performance. The latest outcomes are shown in the table.
Pension Section KPIs 2023/24
| Type of case | Target time | Number processed | Processed within target |
|---|---|---|---|
| Calculation and payment of retirement award | 20 working days from receipt of paperwork | 2,878 | 97% |
| Calculation and payment of dependants benefit | 15 working days from receipt of paperwork | 581 | 79% |
| Provision of estimates | 20 working days from receipt of paperwork | 4,903 | 80% |
| Correspondence | Full reply within 15 working days | 7,369 | 95% |
We are reliant on information from employers and third parties to be able to meet target turnaround times.